Customer Relationship Management

Customer Relationship Management (CRM) is a corporate strategy that places the customer at the center. The goal is to manage the best possible relations with existing and future customers. CRM therefore connects business processes, people and technology together to achieve a single goal: to win customers and retain satisfied.

It is a holistic strategy that will help you learn about your customers and their behavior, so you can build stronger and long-term customer relationships that are for you and your customers benefit. It is very difficult to run a successful business without having to point while a main focus on CRM. Finally, it’s all about the customer. Successful CRM includes many different areas of your company, where the distribution is of course the starting point. There are also lots of other departments involved with customer contact, such as marketing and customer service.

 

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vtiger CRM solutions help you ensure that work sales, marketing and support all for a common goal, so you can bring your company’s success to a whole new level. With the streamlining of Different Solutions CRM solutions and automate business processes to enable all employees in your company a complete view of customers, provide better analysis and insights on important sales and customer data and keep all of this to focus on attracting new customer focus, while the existing customer base is served to the fullest satisfaction.

The most powerful features are:
  • integration into existing systems
  • a straight process orientation
  • vtiger CRM is completely Open Source, that include all Plug-ins and Add-ons are Open Source
  • fast and easy accommodation to all enterprise sizes
  • easy integration into existing systems such as Microsoft® Outlook®,  Microsoft® Office®,  Mozilla® Firefox® / Thunderbird®, via free Plug-ins and Add-ons
  • easy adaption of data structures
  • the CRM environment can be accessed via web browser – user does not need to install any software (tested with all conventional browsers)
  • no high investment costs or expensive licenses – provided under the open source VPL-license – low TCO
  • customer portal with trouble ticket system
  • assured of a good future – large community of developers
  • independent from manufacturer – source code is accessible to everyone
Other Integrated Modules within a CRM:
  • Sales Quotation
  • Sales Order
  • Invoicing
  • Purchase Order
  • Delivery Order
  • Project Management
  • Product Management
  • Inventory Management
  • Marketing Management
  • Customer Portal